Mayor Meloche stated that on November 17, 2021 Mayor Snively, Doug Sweet, Chief Administrative Officer and himself met with Kingsville representatives Mayor Santos, Deputy Mayor Queen and John Norton, Chief Administrative Officer of the Town of Kingsville. Representatives from the Town Kingsville expressed the following concerns:
1. Tree Trimming is seemingly complaint driven and not a preventative maintenance.
2. Communication needs to improve with residents on issues such as power outages.
3. The lack of communication regarding delays in developments and wait times to developers on equipment (i.e. transformers).
4. The Town of Kingsville noted examples of contractors that were hired by E.L.K. Energy to complete work however E.L.K. did not take ownership of the contractors’ work stating that when a resident files a complaint with E.L.K. regarding a contractor they are advised to contact the contractor themselves rather than E.L.K. contacting the contractor.
The representatives from Essex and Kingsville agreed that the communication and customer service from E.L.K. Energy needs improved. It was also noted that E.L.K.'s website does not list their current board members.
Mayor Meloche stated that the Town of Essex had a meeting scheduled with Hydro One for early 2022 however the meeting was postponed.